John Deere Parts Catalog
Spring 2017 Issue
John Deere Catalog

Administrative Assistant

Centralized Warranty Administrative Assistant.

Full time Warranty Administrative Assistant needed for our Williamston Location.

Position Specifics:

Department:  Service
Reports to:   Corporate Service Manager
Supervises:   None

Purpose: Responsible for administrating the warranty claim process to maximize administrative efficiency and return on warranty claims. Provide consultation and training to the service and parts departments on all matters related to warranty.

Responsibilities:

  • Develops and assists in implementing standardized warranty claim processes for all locations including expiring machine warranty, closing open warranty jobs, and submitting warranty extensions, and over the counter parts
  • Monitors equipment records for extended and special warranties for expiration
  • Manages and processes parts and service warranty claims including computation of charges of shop work for all locations
  • Works with service managers to ensure there are no expired Product Improvement Programs
  • Understands warranty regulations and is able to provide consultation and training to service managers, techs, and Parts Department on the proper way to proceed with a warranty situation
  • Ensures compliance with non-returnable service parts policies
  • Communicates to departmental management about warranty status on a regular basis

Experience, Education, Skills and Knowledge:

  • 2+ years’ experience in Service Department operations
  • Understands the service software in the dealer business system and Deere Warranty system
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Ability to write and speak effectively to individuals and groups
  • Ability to create, analyze, and interpret internal reports
  • Attention to detail
  • High School Diploma or equivalent experience

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Store Hours:
Mon-Fri: 8-5:00pm --- Sat: 8-12:00pm
Sunday: CLOSED

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